Shipping policy
Shipping & Delivery Policy
Thank you for shopping with Supreme Store. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered through supremestore.in.
1. Order Processing
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Orders are processed within 1–3 business days after payment confirmation.
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Orders are not processed, shipped, or delivered on Sundays or public holidays.
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During high-demand periods, processing times may be slightly longer.
2. Shipping Coverage
We currently ship across most locations within India.
If delivery is unavailable to your location, we will notify you and provide a refund if payment has already been made.
3. Delivery Time
Estimated delivery times:
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Metro Cities: 3–7 business days
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Other Cities & Towns: 5–10 business days
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Remote Areas: 7–15 business days
Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, natural disasters, or other unforeseen circumstances.
4. Shipping Charges
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Shipping charges, if applicable, will be displayed during checkout before payment.
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We may offer free shipping on selected products, orders, or promotional campaigns.
5. Order Tracking
Once your order is shipped, you may receive a tracking number via email, SMS, or WhatsApp (if available).
Customers can use the tracking information provided by the courier partner to monitor delivery status.
6. Delayed Deliveries
While we strive to deliver orders on time, delays may occur due to factors beyond our control.
Supreme Store shall not be held responsible for delays caused by:
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Courier service disruptions
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Weather conditions
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Government restrictions
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Natural disasters
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Incorrect shipping information provided by customers
7. Incorrect Address Information
Customers are responsible for providing accurate shipping details.
If an order cannot be delivered due to an incorrect or incomplete address, additional shipping charges may apply for re-shipment.
8. Damaged or Missing Packages
If your package arrives damaged or items are missing:
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Take clear photos of the package and product.
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Contact us within 48 hours of delivery.
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Email details to supremestoree1@gmail.com.
Our support team will investigate and provide a suitable resolution.
9. Delivery Confirmation
Once the courier marks an order as delivered, it will be considered successfully delivered.
Customers should ensure that someone is available at the delivery address to receive the package.
10. Contact Information
For shipping-related questions, please contact:
Supreme Store
Website: https://supremestore.in
Email: supremestoree1@gmail.com
Business Address:
Surat, Gujarat – 395005
India
We appreciate your trust in Supreme Store and strive to deliver your orders quickly and securely.