Shipping Policy

Welcome to Supreme Store. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website supremestore.co.in.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • During peak seasons, sales, or promotional periods, processing times may be slightly extended.

2. Shipping Coverage

We currently ship products across India.

Delivery availability may vary depending on the customer’s location and courier service coverage.

3. Estimated Delivery Time

Estimated delivery times are:

  • Metro Cities: 3–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote Locations: 7–15 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, festivals, public holidays, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • We may offer free shipping on selected products, order values, or promotional campaigns.

5. Order Tracking

Once your order has been shipped:

  • A shipping confirmation email and/or SMS may be sent.
  • Tracking details will be provided, where available.
  • Customers can use the provided tracking number to monitor shipment status.

6. Delivery Attempts

Our courier partners will make delivery attempts as per their standard procedures.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect contact details
  • Customer unavailability

additional shipping charges may apply for re-delivery.

7. Address Accuracy

Customers are responsible for providing accurate shipping information.

Supreme Store shall not be responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete address details provided by the customer.

8. Damaged or Tampered Packages

If you receive a package that appears damaged, tampered with, or opened:

  • Do not accept the package if possible.
  • Take clear photos of the package.
  • Contact us within 48 hours of delivery.

Please email us at supremestoree02@gmail.com with your order details and supporting photos.

9. Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Government restrictions
  • Courier partner delays

Supreme Store shall not be held liable for such delays.

10. Lost Shipments

If your shipment appears lost in transit:

  • Contact us at supremestoree02@gmail.com or +91 9825610585.
  • We will coordinate with the courier partner to investigate the issue.
  • Resolution timelines may vary depending on the courier’s investigation process.

11. International Shipping

Currently, Supreme Store does not offer international shipping unless specifically stated on the website.

12. Contact Us

For shipping-related inquiries, please contact:

Supreme Store
Website: supremestore.in
Email: supremestoree02@gmail.com
Phone: +91 9825610585
Address: Surat, Gujarat – 395005, India